At First Avenue North (FAN) we consider our customers as an integral part of our small, family owned company. This means, if you're not happy, we will do our best to take care of you! Please read the following return policy and if you have any questions, don't hesitate to contact us.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Refunds can only be issued to the original card it was placed on.
- Exchanges are only offered for the same item in a different size.
Return Shipping Responsibility
- Customers are responsible for shipping refunds or exchanges back to FAN
- FAN will ship exchanges out free of charge
If your return or exchange falls within our policy listed above please follow the directions below to request a return or exchange.
- Email firstavenuenorth@gmail with the following information:
- Customer name the order was placed under.
- Order number - this number is found on your confirmation email sent to you immediately after your purchase.
- Style, size, color of product you are trying to refund or exchange.
- If you are requesting a refund, briefly describe why.
- If you are requesting an exchange, please list which size you would like to exchange your product for. We only offer exchanges for the same item in a different size.
We will contact you regarding your request within 1-3 business days. You will be issued an RA (return authorization) number in an email. In this email, you will find shipping instructions on where and how to ship your return or exchange.
Once your item has been inspected we will refund your card or ship out your exchange. You will get a confirmation email once your card has been refunded or once your exchange product has shipped.